Frequently Asked Questions
How does the Guarantee Pass exam differ from practice exams?
Practice exams in our Exam Simulator are unlimited, allowing you to review
and reinforce your understanding of the material at your own pace. Guarantee Pass exams, on the other hand, are designed to evaluate your readiness
for the state licensing exam. After completing all course lessons, you must pass two consecutive Guarantee Pass exams within three business days of
your state exam. These exams have no additional costs or attempt limits but serve as a final assessment rather than a study tool.
What are the timing requirements for passing two consecutive Guarantee Pass exams?
To demonstrate proficiency, you must take your state licensing exam within three (3) business days of passing two consecutive Guarantee Pass exams.
What if I don't pass the state exam after meeting the Guarantee Pass conditions?
You will retain unlimited free access to the course until you pass the state exam. Alternatively, you may request a full refund of your original enrollment fee, but this will end your access to course materials.
What happens if I fail a Guarantee Pass exam?
Failing a Guarantee Pass exam restarts your two attempts. You must pass two back-to-back Guarantee Pass exams to qualify again.
How do I request a refund if I don't want continued free access?
If you meet the Guarantee Pass eligibility but do not pass your state exam, you can request a full refund of your original course enrollment fee.
Simply email us at refunds@nationalonlineinsuranceschool.com with your exam results
report from the exam center no later than seven (7) business days after your failed attempt. We will process your refund to the credit card used for
enrollment—no hassle, no fine print.
How long does it take to process a refund?
Once approved, the refund will be processed within five (5) business days, depending on your financial institution.
Will I still have access to the course if I request a refund?
Requesting a refund will end access to all course materials and resources immediately.
Refund Eligibility
- Failure to Meet Guarantee Requirements - Refunds are only available to students who fully comply with the program requirements, including successfully completing all course lessons and sitting for the state licensing exam within three (3) business days of passing two consecutive Guarantee Pass exams.
- Refund Request Deadline - Requests must be submitted within seven (7) business days of failing the state licensing exam.
- Refund Amount - Refunds apply only to the original course enrollment fee and do not include course extension purchases. Access to course materials ends upon refund approval.
- Policy Violations - Refunds are not available to students who violate exam policies, academic integrity rules, or state testing regulations.
- Missed Exam Appointments - Refunds are not available for students who fail to attend the state exam due to a no-show or being denied entry for any reason.
- Taking the Wrong Exam - Refunds are not available for students who take a state exam that does not correspond with the enrolled pre-licensing course.
