Frequently Asked Questions
How does the Guarantee Pass exam differ from practice exams?
Practice exams in our Exam Simulator are unlimited, allowing you to review
and reinforce your understanding of the material at your own pace. Guarantee Pass exams, on the other hand, are designed to evaluate your readiness
for the state licensing exam.
After completing all course lessons and passing the course final exam, you must pass two consecutive Guarantee Pass exams within (3) three business days of your state exam.
Guarantee Pass exams are provided at no additional cost and have unlimited attempts.
What are the timing requirements for passing two consecutive Guarantee Pass exams?
To demonstrate proficiency, you must take your state licensing exam within three (3) business days of passing two consecutive Guarantee Pass exams.
What happens if I fail a Guarantee Pass exam?
Failing a Guarantee Pass exam restarts your two attempts. You must pass two back-to-back Guarantee Pass exams to qualify again.
What if I don't pass the state exam after meeting the Guarantee Pass conditions?
If you do not pass the state exam after meeting the Guarantee Pass eligibility, you have two options:
- Extend Your Enrollment for Free - You will retain unlimited free access to the course in 30-day increments until you pass.
- Request a Refund - You can request a full refund of your original course enrollment fee; however, this will end your access to course materials. We will process your refund to the credit card used for enrollment—no hassle, no fine print. Refunds are processed within five (5) business days, depending on your financial institution.
Guarantee Pass Eligibility
- Guarantee Pass Requirements - Guarantee Pass is only available to students who fully comply with the program requirements, including completing all course lessons and passing the course final exam, and sitting for the state licensing exam within three (3) business days of passing two consecutive Guarantee Pass exams.
- Request Deadline - Extension or refund requests must be submitted within seven (7) business days of failing the state licensing exam.
- Refund Amount - Refunds apply only to the original course enrollment fee and do not include course extension purchases. Access to course materials ends upon refund approval.
- Policy Violations - Guarantee Pass eligibility is not available to students who violate exam policies, academic integrity rules, or state testing regulations.
- Missed Exam Appointments - Guarantee Pass eligibility is not available for students who fail to attend the state exam due to a no-show or being denied entry for any reason.
- Taking the Wrong Exam - Guarantee Pass eligibility is not available for students who take a state exam that does not correspond with the enrolled pre-licensing course.
